ITIL-4-Transition一発合格 & ITIL-4-Transition認証試験
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ITIL 4 Managing Professional Transition認定試験に備えるには、候補者は、その主要な概念、原則、およびプラクティスを含むITIL 4フレームワークを強く理解している必要があります。また、試験は理論的な知識と実践的なスキルの両方をテストするため、ITサービス管理での実践的な経験も必要です。
有効的なITIL-4-Transition一発合格一回合格-素晴らしいITIL-4-Transition認証試験
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ITIL-4-Transition(ITIL 4 Managing Professional Transition)認定試験は、ITIL 4フレームワークにおける専門知識とスキルを認定する国際的に認められた認定試験です。この認定試験は、すでにITIL v3またはITIL 2011 Foundation認定を取得し、スキルをITIL 4 Managing Professionalレベルにアップグレードしたいプロフェッショナルを対象としています。ITIL-4-Transition認定試験に合格することで、プロフェッショナルは最新のITIL 4の実践と方法論に精通していることを証明できます。
ITIL 4 Managing Professional Transition 認定 ITIL-4-Transition 試験問題 (Q26-Q31):
質問 # 26
What is the MOST LIKELY reason that incident management would need a temporary team to work together?
- A. To resolve a complex or major incident
- B. So customers and users are provided with timely updates
- C. To escalate an incident to a supplier or partner
- D. So users can resolve their own incidents with self-help
正解:A
解説:
Comprehensive Explanation:
Major or highly complex incidents may require:
* Specialists from multiple teams
* Rapid collaboration
* Focused effort to restore service quickly
In ITIL this is often called a "major incident team."
Thus, Option C is correct.
質問 # 27
Which are elements of the service value system?
- A. Governance, service value chain, practices
- B. Customer value, stakeholder value, organization
- C. Service provision, service consumption, service relationship management
- D. Outcomes, utility, warranty
正解:A
解説:
The service value system is a model that describes how all the components and activities of an organization work together as a system to enable value creation. The service value system consists of five elements:
governance, service value chain, practices, guiding principles, and continual improvement. Governance is the means by which an organization is directed and controlled. It ensures that the organization's strategy, policies, and objectives are aligned with the value proposition and the stakeholder needs. Service value chain is a set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and to facilitate value realization. Practices are sets of organizational resources designed for performing work or accomplishing an objective. Practices include processes, roles, tools, techniques, and methods that enable the organization to carry out its work effectively and efficiently. The other two elements of the service value system are guiding principles and continual improvement, which are not part of the answer options. References:
* The ITIL 4 Service Value System Explained - ITSM.tools
* Service Value System in ITIL 4 Explained | Sprintzeal
質問 # 28
Which is included in onboarding?
1. Negotiating service targets with customers
2. Building awareness of the new consumer
3. Ensuring resources are prepared for service provision
4. Designing the service components and infrastructure
- A. 1 and 4
- B. 3 and 4
- C. 2 and 3
- D. 1 and 2
正解:C
解説:
Explanation
Onboarding is one of the six activities in the service value chain, which is the set of interconnected activities that an organization performs to deliver a valuable product or service to its consumers and other stakeholders1. Onboarding involves providing the consumer with the agreed service and ensuring that they can use it as intended1. This includes building awareness of the new consumer, such as informing them about theservice features, benefits, and costs, as well as ensuring resources are prepared for service provision, such as allocating staff, equipment, and facilities2. Negotiating service targets with customers is part of the engage activity, which involves understanding the needs and expectations of the stakeholders and establishing agreements on how to meet them1. Designing the service components and infrastructure is part of the design and transition activity, which involves ensuring that products and services continually meet stakeholder expectations for quality, costs, and time to market1. References:
ITIL 4 Foundation: Service Value Chain
Transforming customer journeys with ITIL 4 DSV
質問 # 29
What is the definition of 'service management'?
- A. A set of specialized organizational capabilities for enabling value for customers in the form of services
- B. A formal description of one or more services, designed to address the needs of a target consumer group
- C. A result for a stakeholder enabled by one or more outputs
- D. Joint activities performed by a service provider and a service consumer to ensure continual value co- creation
正解:A
解説:
Comprehensive and Detailed Explanation From Exact Extract of ITIL 4 Managing Professional Transition:
ITIL 4 defines service management as:
"A set of specialized organizational capabilities for enabling value for customers in the form of services."
* This reflects how an organization uses its resources and competencies to deliver services and create value.
* Option B defines an outcome, not service management.
* Option C describes a service offering.
* Option D refers to service relationships.Thus, Option A is the precise ITIL 4 definition of service management.
質問 # 30
A software development team makes many hundreds of small changes every week.
Who can BEST make the decision of whether to accept each change?
- A. The software development manager
- B. The sponsor in the service consumer organization
- C. The IT change manager
- D. The other members of the software development team
正解:D
質問 # 31
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